Enterprise Resource Planning Experience in Taiwan: An Empirical Study and Comparative Analysis

In this article, we focus on enterprise sizes and industry sectors to compare their difference on enterprise resource planning (ERP) implementation development, package selection, and user satisfaction in Taiwan. A survey, using the measurement instrument, of two representative samples of “large size enterprise vs. medium size enterprise” and “electronics & science industry vs. traditional industry” is conducted to investigate different ERP implementation patterns and outcomes. A comparative analysis of ERP implementation rate, package selection, and user satisfaction based on business-related factors is performed. Some propositions based on the finding of this research are proposed for future research.